Let Loose! Privacy Policy

Let Loose Yorkshire Ltd (“We”) understands that you are rightly
concerned that your data will only be collected or used for any legitimately intended
purpose. We are committed to processing your personal information in ways that comply
with our legal obligations, and to being clear with you about what we do with your
information. This policy is in line with the EU’s General Data Protection Regulation (“GDPR”)

Our Privacy Policy sets out the basis on which we process personal information and should
be used together with our Terms & Conditions and Cookie Policy.

Personal Information we may collect from you

We may collect personal information which we receive when:

1. You visit our premises
2. You use our services
3. You use www.letlooseyorkshire.co.uk (“our website”)
4. You interact with us on social media or
5. You contact us
6. You apply to join our team
We may collect the following types of information:

1. Your name, address, email address, telephone number(s) and other contact details
2. The names and dates of birth of other individuals
3. Your school/group’s name, school/group’s address and school/group’s telephone number(s)
4. Your payment information such as a credit or debit card details and bank account details
5. Your future communication preferences
6. Your IP address
7. Relevant medical details if our first aiders are treating you following an incident
8. Your right to work in the UK and whether you are over school leaving age
9. Other personal information that you voluntarily provide us through your CV.

How do we collect this information?

We collect your personal information:

• Directly: e.g. when you sign up to receive or use our services, you complete a survey, enter a competition or submit a job application
• From publicly available sources: e.g. social media, internet services.

Why do we collect this information?

1. We may collect your personal information so that we can:
2. Answer your enquiries
3. Provide you with services that you request from us
4. Create and manage your membership, birthday party booking or group booking
5. Process payments for our services
6. Verify your identity for security purposes
7. Help make our website as useful to you as possible
8. Allow you to interact with us using social media
9. Deliver advertisements of services, events and offers that might be of interest you, but only where you have provided express consent
10. Assist you if you have a medical incident
11. Meet our legal obligations
12. Make recruiting decisions
Information which does not identify any individual may be used in a general way by us or
third parties on our behalf, for purposes such as quality control or the improvement of
our services and website.

Keeping you informed of our Services, Events and Offers

Our website and social media keep you informed of some of our news, events and services.

We are able to share further news, offers, details of events and services if you ask us
to. You can subscribe using the “Sign Up” at the bottom of our homepage, when buying
tickets and services online, or when completing a membership application form. We will
stay in touch by email or post but only where you have consented to us doing so.

When you consent to stay in touch, you may opt out at a later date by using the
‘unsubscribe’ link at the bottom of our marketing emails or by contacting us. You have a
right at any time to stop us from contacting you for marketing purposes. We will remove
you from our mailing lists as soon as is reasonably possible.

If you haven’t asked us to stay in touch, we may still need to send you service-related
messages from time to time such as membership management, ticket or booking
confirmations, and payment processing.

Visiting our Website & Cookies

When you first visit our website, you are given the option to accept cookies.

Cookies are small files of letters or numbers that will be downloaded onto your computer
or device. We use cookies in order to improve your browsing experience and make our
website work more efficiently for you. We also use cookies to obtain service information
so that we can improve our site.

Please be aware that we do not have control over cookies used by our external third-party
service providers.

More information about cookies including how to block them can be found in our Cookies Policy at the bottom of our Home Page.

Links to other websites

Our website may contain links to other websites of interest. However, you should note
that we do not have any control over these other websites. Once you have used any of
these links to leave our site, therefore, we cannot be responsible for the protection and
privacy of any information which you provide whilst visiting these sites and such sites are
not governed by this privacy statement.

Engaging with Social Media

Social media platforms such as Facebook, Twitter, Instagram and YouTube are a great
way for us to engage and communicate with you.

Please be aware that all users of social media platforms are subject to the terms and
conditions of the platform provider as well as the privacy policies and use of technology
such as cookies. Information that you share with us through these platforms may
therefore be used or sold for commercial purposes by the provider.

When engaging with us through social media, please exercise caution with regards to your
personal details and privacy. Never share personal or sensitive information with us
through these platforms, for example names, addresses, emails, date of birth or
membership numbers. If your query includes personal information, please get in touch
through our website, or you can phone 01482 843475 during office hours.

How do we handle your information?

We are committed to keeping your information up to date a far as is reasonably
possible. However, if you believe we have made an error, then please contact us and we
will use reasonable endeavours to correct it.

We are also committed to keeping your personal information secure to protect it from
being inappropriately or accidentally accessed, used, shared or destroyed, and against it
being lost.

Your information may need to be passed other companies in order to carry out our
business activities or legal obligations. This includes third-party service providers such as
accountants, auditors, experts, lawyers and other outside professional advisors; IT systems, support and hosting service providers; printing, advertising, marketing and survey outsourced service providers that assist us in carrying out our business activities. Our systems and those of our service providers are normally located within the UK or European Economic Area (“EEA”). We do not, and will never, sell your personal information to any third parties. We will
never share your personal information with third parties other than our service providers
or where legally required.

We will only retain your personal information for as long as it is needed to carry out a
particular purpose or meet a particular obligation.

How can you manage your information?

GDPR provides you with additional rights to your right to be informed (met by this policy)
and your right to object to direct marketing.

You are provided with:

1. The right to access the data we hold about you
2. The right to have your data corrected if it is inaccurate
3. The right to have your data erased if we are no longer entitled to use it or are keeping it too long
4. The right to have your data restricted or blocked from processing<
5. The right to object to processing carried out on the basis of legitimate interest
6. The right to port your data
To make a request to us relating any personal information we may hold, we need you to
contact us in writing.

To better safeguard your information, we may take reasonable steps to verify your
identity before granting access, making corrections or deleting your information.

How Can You Complain?

If you are unhappy with the way that we have handled your data, please contact us in the
first instance as we would like to resolve the issue personally. We may have made a
genuine error or missed a flaw in one of our processes; perhaps there are legitimate
reasons why we have handled your data in a particular way.

If we are unable to remedy the issue to your satisfaction and you believe that we have
handled your data unlawfully, you are able to report your concerns to the ICO.

Contact us

Write to us at :

Let Loose! Hull Road, Woodmansey, Beverley, East Riding of Yorkshire HU17 0RS

Email us at: info@letlooseyorkshire.co.uk

DigiTickets Privacy Policy

Policy Owner

This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited

Who we are

In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.

Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:

• Name
• Postal address
• Email address
• Telephone number
• Purchase and booking information
• Any other information voluntarily provided by you

Payment Information

Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.

Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.

Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.

Website Usage Information

When you visit our Website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Screen resolution
• Operating system
• Referral source
• Pages visited and actions taken on the Website
• Date and time of access

Marketing Preferences

If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.

How We Use Your Information

We process personal information for the following purposes:

• To provide products and services you request
• To process transactions and fulfil orders
• To provide customer support and after-sales services
• To manage bookings and accounts
• To improve our Website, products, and services
• To ensure Website security and prevent fraud
• To comply with legal and regulatory obligations
• To send marketing communications where we have your consent or another lawful basis to do so

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

• Performance of a contract: to provide goods or services you have requested.
• Legal obligation: where processing is necessary to comply with legal requirements.
• Legitimate interests: to manage and improve our business, Website security, and customer experience.
• Consent: where required, including for certain cookies and marketing communications.

Where we rely on consent, you may withdraw it at any time.

Sharing Your Information

We may share your personal information with:

• Payment processors
• Hosting and IT service providers
• Delivery and fulfilment partners
• Marketing and communications providers
• Analytics and Website performance providers
• Professional advisers and auditors
• Regulatory authorities, law enforcement agencies, or courts where required by law

All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.

We do not sell personal information to third parties.

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:

• Transfers to countries deemed to provide an adequate level of protection; or
• Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.

Retention periods vary depending on the type of information and the purpose for which it is processed.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.

How We Use Cookies

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.

Cookie	Purpose	Duration
PHPSESSID	Maintains user session and shopping basket functionality	Session / 24 minutes
dtAnalyticsConsent	Records cookie consent preferences	1 year

Analytics Cookies

These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.

These cookies are only placed with your consent.

Google Analytics

Examples include:

• _ga
• _ga<container-id>
• _gid
• _gat_<tracker-name>

Used to collect aggregated statistical information about Website usage.

Google Privacy Information:

https://support.google.com/analytics/answer/6004245

Microsoft Clarity

Examples include:

• _clck
• _clsk
• CLID
• ANONCHK
• MR
• MUID
• SM

Used to analyse user interactions and improve Website usability.

Microsoft Clarity Information:

• https://clarity.microsoft.com/blog/cookies-in-clarity/
• https://learn.microsoft.com/en-us/clarity/

Performance Monitoring Cookies

Performance monitoring tools help us identify technical issues and improve Website reliability.

Examples may include cookies used by services such as New Relic.

Managing Cookies

When you first visit our Website, you will be presented with a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Choose your cookie preferences

You may change your preferences at any time through our cookie settings tool.

You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Your Data Protection Rights

Under UK GDPR, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request portability of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

For more information about your rights, visit:

https://ico.org.uk/

Automated Decision-Making

We do not generally make decisions producing legal or similarly significant effects using solely automated processing.

Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.

Childrens Data

Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.

Where we process children's personal information, we take additional care to ensure appropriate protections are in place.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Digital Ticketing Systems (t/a DigiTickets)

Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ

www.digitickets.co.uk/compliance-request

If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.

We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.

If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Other Websites

This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

Last Updated: 5 August 2026